We as SINERGY SPORTS AND SINERGY SOLUTIONS Respect and protect user´s information and treat them with great responsibility and care. When you use the services provided by SINERGY SPORTS AND SINERGY SOLUTIONS, we inform you that we may or might not collect data, process it, and disclose it, in accordance with this privacy policy. We want to give you a clear and transparent picture of how we handle the security of your information through this privacy policy, and therefore we recommend that you read this privacy policy in full to help you understand how to keep your Privacy.

If you have any questions, comments or suggestions, you can contact us through contato@sinergysports.com.br


This policy will help you understand the following:

1.        The scope of application;

2.        Confidentiality in the collection and use of user information;

3.        Respect and confidentiality in the sharing, transfer and public disclosure of user information;

4.        Confidentiality of user's business data and public information;

5.        Confidentiality of user information management;

6.        Absolute security of user information;

7.        Total respect and absolute secrecy as our policy regarding children;

8.        A constant update of the privacy and data security policy;

9.   How to contact us.

1-Scope of application

1.1 This Privacy policy applies to all services provided BY SINERGY SPORTS AND SINERGY SOLUTIONS. Services include providing Web browsing and technical services provided to you via the SINERGY SPORTS and SINERGY SOLUTIONS website.

1.2 This privacy policy also applies to your use of SINERGY SPORTS and SINERGY SOLUTIONS applications, and the personal registration information required by the application when registering an application account includes, but is not limited to, your Name, age, country, profile picture, height, gender, weight, units of measure used, etc.; Bluetooth device data synchronized when using the application, including, but not limited to, your motion steps, data from Heart rate , blood pressure data, sleep data, motion recording data and location data generated during some exercises, etc.

1.3 The personal data of users obtained by the application of business partners through legal means.Secondly, the collection and use of user information

2-Helping you become our user

2.1.1. When you create an account in the sinergy SPORTS and Sinergy SOLUTIONS application, you must provide us with information from your email address , mobile phone number , login information, and Third parties as the key content of your login, if you enter using your email or mobile phone number. We will send you a verification code for verification, and also need to set up, confirm your login password, your sent email or mobile phone number for your registration, login, Connection account, password recovery to accept the code of Verification, and as one of your contact information with SINERGY SPORTS AND SINERGY SOLUTIONS designated to accept relevant business notifications (e.g. health reports, service changes, etc.). If you use a third-party login, such as Google and Facebook, we will apply  to third-party platforms for authorization to obtain your nickname and profile picture with your Consent.  In order to authenticate you the content of your data we obtain from third parties depends on the settings, permissions and privacy policies controlled by the third party, and you should always take care to check the settings of Privacy and notifications on such third party services to understand the data that may be disclosed to us or shared with our services .

2.1.2. Once you have registered to complete your account, you may continue to fill in your information in the next process, including but not limited to your nickname, age, profile picture, height, gender weight, units of Measure used etc.

2.2. provide you with technical services

2.2.1 During your use, you can contact our sales team at any time or through the "built-in feedback" function of the application, you can give us feedback about your difficulties or doubts, and fill in the email that can Contact you, we will contact you in a timely manner to provide support services upon receipt of the email.

The information we collect while using the sinergy SPORTS AND sinergy SOLUTIONS application are:

2.2.2. Device information: We will receive and record information about the device you are using (for example, hardware model, operating system version, etc.) and we will use cookies to ensure the safe use of your data, based The specific permissions that you grant in the installation and use of the software.

2.2.3. User health data: when you synchronize data with the Bluetooth device, such as our client, we automatically generate and synchronize your motion steps, heart rate data , blood pressure data, sleep data, motion recording data, and some exercises and location data, etc., which are concentrated and recorded in your account system.

2.2.4. Please note that individual device information, user health data etc. are information that does not identify a particular natural person. If we combine this non-personal information with other information to identify or combine it with personal information, that non-personal information will be treated as personal information during the combined use period and will be treated as Anonymous and unidentified, unless they are authorised by you or otherwise provided by law and with regulation.

2.2.5. User account support information: Based on user query records, question feedback records, and user feedback processing (such as communications or call logs) based on the use of the service or product Sinergy SPORTS AND SINERGY SOLUTIONS. SINERGY SPORTS AND SINERGY SOLUTIONS will record, and review this information to respond more promptly to your request for help and will use it to improve the service.

2.3. We use the user information you submit and collect for the following purposes:

2.3.1. In order to provide services to you (e.g. height, weight, age, is a prerequisite for continued access to services);

2.3.2. For the maintenance and improvement of the services (for example, cell phone numbers or mailboxes that you send to accept verification codes etc., for registration, login or receipt of business notifications and commercial communications) ;

2.3.3. Promote and introduce products to you, as permitted by laws and regulations;

2.3.4. to improve the security of your use of the services provided by us and our affiliates and partners, for personal protection and data of your property or other users, and to better prevent security risks such as sites of "Phishing", frauds, network vulnerabilities, computer viruses, cyber attacks, cyber invasions, etc. To more accurately identify violations of laws and regulations or agreements and rules related to SINERGY SPORTS AND SINERGY SOLUTIONS, we may use your user information, integrate information about your device, information about Blogs and information shared by our affiliates and partners to determine the risk, authentication, detection and prevention of security incidents of your account and document the necessary records as required, in accordance with the law and measures of Audit, analysis and elimination of risks;

2.3.5. Other uses with your permission.

2.4. If you purchase SINERGY SPORTS AND SINERGY SOLUTIONS items on our website, you may need to contact Our sales team, and may require you to provide your payment information, including your name, credit or debit card number, card expiration date, CVV code and billing address etc. We do not store this payment information. We store your delivery address to finish your order. Please note that third-party payment processors may retain this information in accordance with their policies and privacy terms.

3-sharing, transfer and public disclosure of user information

3.1. Sharing

We do not share your user information with other organizations and individuals, except in the following cases:

3.1.1. Sharing with explicit consent: we will share your user information with other Parties with your express consent;

3.1.2. Sharing in statutory circumstances: We may share your user information with the outside world in accordance with the laws and regulations, disputes, arbitration settlement needs or in accordance with The requirements of the administrative and judicial authorities and in accordance with the law;

3.1.3. In order to help in resolving your comments, in some cases just sharing your user information you can deal with your problems, such as when you use your cell phone number to register your account or recover your password, you Can not receive the verification code information, we need to provide your cell phone number to the SMS operator we access, so that they consult a transcript sent to your specific verification code to confirm the problem

3.1.4. Share with an authorized partner:

We can trust trusted partners with the services, so we can share some of your user information with partners to provide better customer service and optimize the user experience. We will only share your user information for legal, legitimate, necessary, specific and explicit purposes, and only the user information required to provide the services. Our partners do not have the right to use the shared user information for any other purpose.

Currently, our authorized partners include the following types: Authorized distributors, service providers and other partners. We send information to authorized distributors, service providers and other partners who support our business, including basic technical services, consultancy, analysis and other professional services.

We may sign strict confidentiality agreements and information protection agreements with companies, organizations and individuals with whom we share user information, requiring them to process user information in accordance with our Instructions, this privacy policy and any other relevant confidentiality and security measures.


3.2. Transfer

We will not transfer your user information to any company, organization or individual, except in the following cases:

3.2.1. Transfer with Express consent: We will transfer your user information to other Parties with your express consent;

3.2.2. In The event of a merger, acquisition or liquidation of SINERGY SPORTS AND sinergy SOLUTIONS and other legal matters, or other circumstances involving a merger, acquisition or liquidation, we will require new companies and Organizations that maintain their user information remain subject to this policy, or we will require the company, organizations and individuals to resask its authorization.

3.3 Public Disclosure

We will only publicly disclose your user information if:

3.3.1 We may disclose your user information publicly with your express consent or on the basis of your unsolicited choice;

3.4. Exceptions to prior authorization to obtain prior consent for the sharing, transfer and public disclosure of user information

Sharing, transferring, and publicly disseminating your user information does not require your prior consent to agree to:

3.4.1. Related to national security, national Defence security;

3.4.2. In matters of public safety, public health and significant public interest;

3.4.3. Related to the investigation of crimes, repression, judgment and execution of sentences;

3.4.4. It is difficult to obtain your consent for the purpose of safeguarding the important legal rights and interests of you or other individuals, such as your own life, property or others;

3.4.5. Personal information you disclose to the public on your own account;

3.4.6. Collecting personal information from information that is publicly disclosed legally, such as legitimate news reports, government information disclosure, etc.

4-User movement data and public information

Unlike your user information, SINERGY SPORTS AND SINERGY SOLUTIONS treats user movement data and public information as follows :

4.1. User movement data

4.1.1. All data generated by the devices acquired by us through SINERGY SPORTS AND SINERGY SOLUTIONS or authorized distributors are your movement data of the user, and have the full ownership of your data Movement of the user. As a service provider, SINERGY SPORTS AND SINERGY SOLUTIONS will only process your motion data based on scientific and legal health algorithms and only display motion data records and data processing results To you, without any unauthorized use or disclosure of your business data, except as required by consensus or application of clear laws and regulations with you.

4.1.2. When you allow us to collect accurate location information, we use this information to provide and improve the functions of the service, such as recording where the exercise takes place and drawing your route of movement during the Exercise.

4.1.3. We use your information to correct some data, such as using information such as your height, weight, gender, age, improve the accuracy of your daily exercise data calculation and activity statistics, common data Have pedometers and calories, and based on your sleep data, we can infer your sleep state to show your data more clearly and help you improve your sleep quality.


4.2. Public Information

4.2.1. Public information is any information you share publicly and that anyone can view or access during use, and not use the sinergy SPORTS and Sinergy SOLUTIONS service, such as the Third-party content where you can take small photos of the relevant pages OF the SINERGY SPORTS and Sinergy SOLUTIONS application.

5-User Information management

For operations related to user information management, in order to ensure security, you need to send an email to SINERGY SPORTS AND SINERGY SOLUTIONS, through the maintenance mailbox, with the comprehensive information For: app010@sinergysports.com.br , that our team will receive the email, and after confirming your real identity, we will process your request.

5.1. Access and update your information: You can use the application provided BY SINERGY SPORTS and Sinergy SOLUTIONS to login, change, manage (change, delete) basic business information (information and basic) sent when using SINERGY SPORTS AND SINERGY SOLUTIONS services.
5.2. Data portability: you have the right to request a copy of your information and request your information in a structured electronic format
5.3. Delete your information: In the following cases, you can request deletion of user information:

5.3.1. If we process the user's information in violation of laws and regulations;

5.3.2. If we collect and use your user information without your express consent;